FAQs
About JinRuFit™ Smart Rope
Where can I buHow do I connect my JinRuFit™ Smart Rope to the App? JinRuFit™ products?
Open the link below, Scan the QR code below to download the JinRuFit™ App (available for iOS & Android). Once installed, open the App and follow the on-screen instructions to sync your Smart Rope via Bluetooth. Track your jumps, calories, and progress in real time.
Do I need to charge the Smart Rope before using it?
Yes. Please charge the rope for about 1 hour before the first use using the provided USB-C cable.
A full charge typically lasts for 20–30 workout sessions depending on usage.
Is the JinRuFit™ App free to use?
Yes. The JinRuFit™ App is completely free and available on both iOS and Android.
You can track jumps, calories, progress, and set fitness goals without any subscription.
Can I use the Smart Rope without the App?
Yes. The LCD screen on the handle displays your jump count, calories, and workout duration even without the App.
When you reconnect later, all data will automatically sync.
How long is shipping and delivery?
We ship directly from our U.S. warehouse.
Estimated delivery time: 3–5 business days within the United States.
How can I contact customer support?
Email us at care.jinrufit@gmail.com or use the live chat widget on our website.
Our team typically replies within a few minutes during business hours.
🛒 Shopping Information
Where can I buy JinRuFit™ products?
You can purchase all official JinRuFit™ Smart Fitness products directly from our website. Buying from us ensures you receive 100% authentic items backed by our warranty and support.
Do I need an account to place an order?
You can check out as a guest, but creating an account allows you to track your orders, view your purchase history, and enjoy faster checkouts in the future.
How do I know if my order was successful?
After placing your order, you’ll receive a confirmation email with your order number and details. Once your package ships, we’ll send a tracking link so you can monitor its journey to your door.
How long does shipping take?
Delivery times vary depending on your location.
United States: 5–10 business days
International Orders: 10–20 business days
Please note that shipping times may be affected by holidays, customs, or weather conditions.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link. You can also log into your JinRuFit™ account and check your order status anytime.
💳 Payment Information
What payment methods do you accept?
We accept major payment options including:
Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay / Google Pay
Shop Pay
Is it safe to pay online?
Yes. Your payment information is processed securely using advanced encryption technology. We do not store or share your credit card details.
Can I use multiple payment methods on one order?
Unfortunately, we can only accept one payment method per order.
Why was my payment declined?
Please check that your card details and billing address match your bank’s records. If the issue persists, try a different payment method or contact your card provider.
🔁 Order Returns
What’s the return or refund policy?
If you’re not completely satisfied, we offer a 30-day money-back guarantee.
Simply contact our support team, and we’ll guide you through the return process.
How do I start a return?
Simply contact our support team via the Contact Us page or email us at care.jinrufit@gmail.com with your order number and reason for return. We’ll provide instructions and a return address.
Who covers return shipping costs?
If the return is due to a product defect or error on our part, JinRuFit™ will cover the return shipping. For other reasons (e.g., change of mind), the customer is responsible for shipping fees.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days back to your original payment method.
Can I exchange my product?
Yes. If you wish to exchange for a different model or color, please contact our support team. We’ll help arrange an exchange once your original item is returned.